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Refund & Returns Policy

RETURN POLICY
  1. Refund requests must be made within 14 days of delivery date. After 14 days from delivery date you must contact Tecna to determine the best course of action. Tecna will not issue refunds for products purchased through other entities, such as distributors or retail partners. Defective units are covered under Tecna one-year limited warranty policy will be replaced at Tecna cost. See “Returning Products Under Warranty,” below, for information on warranty returns.
  2. A copy of the Tecna invoice may be requested prior to Tecna issuing a Return Authorisation.
  3. Products must be in an unused condition and returned in original packaging with all original accessories, literature and other components. Tecna reserves the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing.
  4. Send product to:
    Tecna

    Attention: Returns
    Invoice Number
    5 - 6 Chancerygate Way,
    Farnborough,
    Hampshire,
    GU14 8FF


  5. Please mark with the Invoice number on the outside of the package.
  6. A copy of the Tecna invoice, should be placed inside the return package so that it is easily visible.
  7. Products received without required documentation as specified above may not be accepted or processed for return.
  8. Products received that do not meet the above return criteria may be returned to the customer via ground shipment.
  9. You may be responsible for shipping costs for returning the product to Tecna. Product should be shipped so that it can be tracked and/or insured; Tecna is not responsible for products lost or damaged during return shipment.
  10. Returns may be subjected to a 10% restocking fee. Shipping charges may be non-refundable.
  11. Funds will be credited within 5 working days of receipt of returned product pending qualification and subject to above criteria.

      If you have any questions or require any further assistance, please do not hesitate to get in touch at hello@teamtecna.com or 01932 570 770.